Who We Are

The USER Project consists of 6 companies working within the low-carbon energy sector
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Who We Are

The USER Project consists of 5 consortium members that are working within the low-carbon energy sector. The consortium has won funding from the Department for Business, Energy and Industrial strategy to pilot a highly innovative Demand Side Response technology through a demonstration project. Additional project support is being given to the consortium by Social Energy. 

 Read on below to find out more about the participating organisations.


Levelise is a technology start-up company founded in March 2017 by a team of ex-Sharp hardware and software engineers, data scientists, algorithm developers and renewable energy specialists.

Heatrae Sadia

Heatrae Sadia are part of Baxi Heating UK and are the market-leading electric heating and hot water products manufacturer specialising in domestic and commercial hot water, hygiene and drinking water solutions and renewable technology.

Ecuity Consulting

Ecuity Consulting are an award-winning consultancy working in the low-carbon energy sector to deliver expert insight and communications services for clients and the Government. 

Energy Systems Catapult

Energy Systems Catapult is an organisation that has been set up to accelerate the transformation of the UK’s energy system and ensure UK businesses and consumers capture the opportunities of clean growth. The Catapult is an independent, not-for-profit centre of excellence that bridges the gap between industry, government, academia and research.

Durham University

Durham University is a world-class research University that is actively exploring the opportunities and challenges associated with transitioning to a smarter and more efficient energy system.

Project Partners

Department for Business Energy & Industrial Strategy

The Project is funded by the Department for Business, Energy & Industrial Strategy via the Domestic DSR competition that was launched in 2018 committing £9.78 million in funding over 3 years to support innovative applications for smart energy systems that help homes directly interact with supply-side conditions. The competition has included 20 feasibility studies (Phase 1) and 14 subsequent demonstration projects (Phase 2)

Social Energy

Social Energy are the parent company of Levelise. They are an energy supplier that also provide the Smart Hub to their customers. This means that their customers are able to make the most of DSR opportunities and reduce the amount that they spend on energy bills.